Terms of Service (EULA)

Last updated: October 28, 2025

Welcome to KeepBridge ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the KeepBridge mobile application, website, and related services (collectively, the "Services").

By creating an account or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 16 years old to use KeepBridge. By using the Services, you represent that you meet this age requirement and have the legal capacity to enter into a binding contract.

2. Description of Services

KeepBridge provides a personal information and communication platform designed to help you share guidance, memories, and meaningful information with your loved ones.

The Services include:

Time Capsule

Schedule messages or notes for delivery on a specified date or if you become inactive for a chosen period.

Absence Alert

Set check-in reminders; your designated contacts may be notified if you miss them.

Check-In

Keep a private log of notes, photos, or voice clips to document your life context. When checking in, you can also choose to only reset the countdown without generating any additional records.

Walk With Me

Accelerate trigger times for Time Capsule or Absence Alert when early delivery is needed.

Important Disclaimers

  • Sensitive Data Disclaimer: Do not store highly sensitive information such as passwords, private keys, or government-issued IDs in KeepBridge.
  • Emergency Disclaimer: KeepBridge is not an emergency service and cannot replace professional help in urgent or life-threatening situations.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of unauthorized use.

4. Subscription Plans and Refunds

KeepBridge offers a free tier, a Plus Plan (monthly), and a Lifetime Plan (one-time).

Plan Type Description
Free Tier Access core features with limited capacity.
Plus Plan A recurring monthly subscription. You can cancel anytime through your App Store account settings. No partial-month refunds.
Lifetime Plan One-time purchase granting perpetual access to Plus features for the operational lifespan of KeepBridge. "Lifetime" refers to the commercial lifetime of the service, guaranteed for a minimum of 10 years from purchase. Non-transferable, non-refundable after 14 days, and not convertible to cash or credit. If the service is ever discontinued, we will give Lifetime users 12 months' notice and allow data export.

Refund Policy

You may request a full refund within 14 days of your initial purchase by contacting hello@keepbridge.app. Refunds are processed under the applicable app store's policies.

5. Acceptable Use

You agree not to misuse the Services, including but not limited to:

  • Violating laws or third-party rights.
  • Uploading harmful, abusive, or infringing content.
  • Attempting to disrupt or gain unauthorized access to our systems.

6. Intellectual Property

All rights in the KeepBridge software, content, and design remain with KeepBridge and its licensors. You receive a limited, non-exclusive, non-transferable license for personal use.

7. Modifications and Discontinuation

We may modify, suspend, or discontinue any part of the Services at any time. In such cases, reasonable notice will be provided to affected users.

8. Disclaimers and Liability Limits

8.1 The Services are provided "as is" and "as available." KeepBridge disclaims all warranties, express or implied, to the fullest extent permitted by law, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

8.2 You acknowledge and agree that the Services are of a supplementary nature and are not designed to support, nor shall they give rise to, claims for damages for emotional distress, lost opportunities, or other intangible losses.

8.3 To the maximum extent permitted by law, KeepBridge and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use or inability to use the Services.

8.4 In no event shall KeepBridge's total aggregate liability to you for all claims exceed the amount of fifty US dollars (USD $50.00) or the equivalent in local currency.

9. Indemnification

You agree to indemnify and hold harmless KeepBridge from any claim or loss arising from your use of the Services or your violation of these Terms.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region, and any dispute arising from them shall be subject to the exclusive jurisdiction of the Hong Kong courts.

11. Termination

We may suspend or terminate your account if you breach these Terms. Upon termination, your right to use the Services ends immediately.

12. Changes to Terms

We may update these Terms periodically. The latest version will always be available on our website, with the effective date shown above.

13. Contact

KeepBridge is provided by Li Yongfa.

For any questions, support requests, or legal notices regarding these Terms, please contact us primarily via email at hello@keepbridge.app.

We typically respond to electronic inquiries within 2–3 business days.

For formal legal correspondence that requires physical delivery, please email us first at hello@keepbridge.app to obtain our designated mailing address.

Phone (for verification or administrative purposes): +86 171 5880 2429

Registered Region: Zhaoqing, Guangdong, China